You should be able to open the app without any more prompts. Once you have successfully signed in, quit out of the application and open it again. If prompted, sign in to your account associated with Office. 1,2 Microsoft Defender is available in the Apple, Google, and Microsoft app stores and requires a Microsoft 365 Personal or Family subscription to use. Enter your Mac admin account password and click OK. Microsoft Defender also brings valuable device protection to iOS, Android, Windows, and Mac, with malware protection, web protection, real-time security notifications, and security tips. Restart your Mac and open any Microsoft Office app to reactivate. In Keychain Access, delete the following files: Microsoft Office Identities Cache 3. And if the issue only occurs on your Mac. You should make sure this is a valid Office 365 for Business account, then check if other users encounter the same issue in your organization. If the issue persists, the issue might be related to your account. You'll receive a prompt requesting permissions to access the keychain. In Spotlight Search (the magnifying glass) on your Mac, search for and open Keychain Access. If it is possible, it is suggested to add your account as Office 365 account in another Mac. Select the login keychain entry in the top left navigator pane, then from the File menu, choose Lock Keychain "login". Search for "keychain" in Spotlight and launch the Keychain Access app. Quit out of all Microsoft 365 for Mac apps such as Word, Excel, PowerPoint, Outlook, and OneNote. The keychain access prompt every time you launch any Office application, even though you previously selected Always Allow.Ī prompt to sign in to your Microsoft Account or Microsoft 365 for business account every time you launch any Office application.Īn “Authentication Session Expired” error message after signing in to your Office applications.įollow these directions to restore your keychain permissions: If the above did not work, Office may have trouble accessing the keychain and you'll need to restore keychain permissions for Office for Mac. Restore your keychain permissions for Office for Mac I've added a bunch of bundle IDs for applications I use on my test devices like the Microsoft 365 apps, Microsoft Edge and Minecraft: Education Edition.Note: If you clicked on Deny by accident, follow the instructions below to restore your keychain permissions. We can also specify the bundle IDs of the applications that don't support the new MSAL features. For users who need to be able to sign-in to apps with multiple accounts, you may need to disable this setting.
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